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Last updated: December 28, 2024
These Terms & Conditions ("Terms") govern your access to and use of Polkastarter Marketplace, available at https://marketplace.polkastarter.com (the "Marketplace").
The Marketplace is operated by Dotstart Technologies Ltd, registration number 2043351, Road Town, Tortola, VG 1110, British Virgin Islands ("Company", "we", "us" or "our").
By creating an account, purchasing Marketplace Credits or using the Marketplace, you agree to these Terms.
1.1. Polkastarter Marketplace is a standalone digital marketplace offering trading cards, collectibles and games.
1.2. The Marketplace is separate from the broader Polkastarter ecosystem and its POLS token.
1.3. The Marketplace does not require users to purchase, hold, trade or stake POLS tokens.
1.4. Marketplace Credits are independent of POLS and cannot be used to participate in POLS-related activities, token launches, staking, fundraising or investment offerings.
1.5. These Terms apply exclusively to marketplace.polkastarter.com and do not govern other Polkastarter products or services.
2.1. Users must be at least 18 years old or meet the applicable legal age requirements in their jurisdiction, whichever is higher.
2.2. Users must provide accurate information when creating an account.
2.3. Users are responsible for maintaining the security of their account credentials and for activity conducted through their accounts.
2.4. The Marketplace may require identity verification, email verification or phone verification to access certain features.
2.5. Marketplace services are available only in jurisdictions where their use is permitted by applicable law.
2.6. Access to specific payment methods may vary depending on the user's country, identity verification status and the requirements of the relevant payment provider.
3.1. Marketplace Credits are platform-specific credits used to purchase eligible products and participate in permitted activities within the Marketplace.
3.2. Marketplace Credits are not POLS tokens and do not represent ownership, equity, investment rights or participation in the broader Polkastarter ecosystem.
3.3. Marketplace Credits can only be used within marketplace.polkastarter.com.
3.4. Credits cannot be used to:
3.5. Marketplace Credits do not earn interest or provide investment returns.
3.6. Any applicable credit expiration, withdrawal, redemption or refund conditions will be disclosed within the Marketplace and remain subject to applicable consumer protection laws.
4.1. Users may purchase Marketplace Credits through supported third-party fiat on-ramp and payment service providers, including Uphold where available.
4.2. The sole purpose of the fiat on-ramping integration is to allow users to fund Marketplace Credits for eligible purchases within the Marketplace.
4.3. Fiat funding transactions are facilitated and processed by the relevant third-party provider in accordance with its own terms, policies and compliance requirements.
4.4. Polkastarter Marketplace is not the principal in the underlying fiat funding transaction where the third-party provider acts in that capacity.
4.5. Third-party providers may require additional identity verification, payment authorization or compliance checks before completing a transaction.
4.6. Credits obtained through the fiat on-ramping integration are restricted to the Marketplace and cannot be transferred to the wider Polkastarter ecosystem.
4.7. Fiat on-ramping services do not provide access to POLS tokens, staking, token fundraising or investment activities.
4.8. The availability of specific payment providers, currencies and payment methods may vary by jurisdiction.
4.9. The applicable exchange rate, fees and total payment amount will be disclosed during the funding process.
5.1. The Marketplace allows users to purchase eligible trading cards, digital collectibles, packs and related products.
5.2. Product information, prices and relevant purchase conditions will be displayed before a transaction is confirmed.
5.3. Certain products may contain randomized collectible rewards. Where applicable, the Marketplace will disclose the relevant product characteristics and purchase conditions.
5.4. Digital products may be delivered directly to the user's Marketplace account or associated inventory.
5.5. Purchases are subject to product availability, account eligibility and successful payment authorization.
5.6. Any ownership, transfer, resale or redemption rights associated with a collectible are limited to those expressly stated in its product description and applicable Marketplace rules.
6.1. The Marketplace may offer free collectible packs, promotional credits, referral rewards and other promotional benefits.
6.2. Promotional rewards may be subject to eligibility requirements, verification procedures, promotional conditions or account activity requirements.
6.3. Promotional Credits may be restricted to specific products or Marketplace activities.
6.4. Promotional Credits are not equivalent to purchased Marketplace Credits unless expressly stated otherwise.
6.5. The Marketplace may modify or discontinue promotions, subject to applicable law and any rights already accrued by users.
6.6. Users may not abuse promotional systems through duplicate accounts, automated activity or fraudulent verification.
7.1. Users must use the Marketplace only for lawful purposes and in accordance with these Terms.
7.2. The following activities are prohibited:
7.3. The Marketplace may investigate suspected violations and restrict accounts or transactions where reasonably necessary.
7.4. Any account suspension, balance restriction or cancellation will be handled in accordance with applicable law and the user's contractual rights.
8.1. The Marketplace may require users to complete identity verification to access certain features or payment methods.
8.2. Third-party payment providers may independently conduct Know Your Customer (KYC), Anti-Money Laundering (AML), sanctions screening and other compliance checks.
8.3. Users agree to provide accurate and complete information when requested by the Marketplace or the relevant payment provider.
8.4. The Marketplace may restrict transactions where required by applicable law, regulatory obligations or payment provider requirements.
8.5. Personal information will be processed in accordance with the applicable Privacy Policy and data protection laws.
9.1. Refund eligibility depends on the product purchased, its delivery status, the payment method and applicable consumer protection laws.
9.2. Where a statutory right of withdrawal applies, users retain that right unless a legally valid exception applies.
9.3. Refund requests may be submitted through the Marketplace's designated support channels.
9.4. Payments processed through third-party providers may also be subject to the provider's applicable refund procedures.
9.5. Nothing in these Terms excludes or limits mandatory consumer rights.
10.1. All Marketplace software, branding, interface designs and original content are owned by the Company or its licensors.
10.2. Users receive a limited, non-exclusive, non-transferable license to access and use the Marketplace for its intended purposes.
10.3. Users may not reproduce, distribute, reverse-engineer or commercially exploit Marketplace software or content without authorization, except where permitted by law.
10.4. Third-party trading cards, brands, artwork and collectible content remain subject to the intellectual property rights of their respective owners.
11.1. The Marketplace aims to provide reliable access to its services but does not guarantee uninterrupted availability.
11.2. Services may be temporarily unavailable due to maintenance, updates, technical failures or circumstances outside the Company's reasonable control.
11.3. The Marketplace may modify features or discontinue services, subject to applicable law and existing user rights.
11.4. Where reasonably practicable, users will receive advance notice of material changes affecting their purchased products or credits.
12.1. The Marketplace is provided with reasonable care and skill, subject to applicable legal requirements.
12.2. To the extent permitted by law, the Company is not responsible for losses caused by unauthorized account access resulting from a user's failure to safeguard account credentials, third-party service interruptions or events outside its reasonable control.
12.3. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including applicable statutory consumer rights.
12.4. The Company remains responsible for its own obligations under these Terms and applicable law.
13.1. Users may request account closure through the Marketplace's designated support channels.
13.2. The Marketplace may suspend or terminate accounts where users materially breach these Terms or where required by applicable law.
13.3. Any remaining purchased credits or digital collectibles will be handled according to the applicable product terms, refund rules and mandatory legal requirements.
13.4. Account termination does not remove obligations or rights that accrued before termination.
14.1. The Marketplace processes personal information to provide accounts, purchases, identity verification, customer support and related services.
14.2. Personal information may be shared with payment providers, verification providers and other service partners where necessary and legally permitted.
14.3. Further information about data processing, retention and user rights is provided in the Marketplace Privacy Policy.
15.1. The Company may update these Terms to reflect changes in Marketplace functionality, applicable law or operational requirements.
15.2. Material changes will be communicated to users within a reasonable period where required by law.
15.3. Continued use of the Marketplace after updated Terms take effect constitutes acceptance only where such acceptance is legally valid.
15.4. Changes will not retroactively remove accrued statutory or contractual rights.
16.1. These Terms are governed by the laws of the British Virgin Islands, subject to any mandatory consumer protection laws applicable to the user.
16.2. Disputes may be submitted to the competent courts of the British Virgin Islands, without prejudice to any mandatory jurisdictional rights available to consumers.
16.3. Users are encouraged to contact Marketplace support first to seek an amicable resolution.
17.1. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain effective.
17.2. Failure to enforce a provision does not constitute a waiver of the right to enforce it later.
17.3. These Terms constitute the agreement governing the Marketplace, together with any applicable product-specific terms and policies.
17.4. These Terms do not govern POLS token services or other products operated outside marketplace.polkastarter.com.
Marketplace Operator: Dotstart Technologies Ltd
Registration Number: 2043351
Registered Address: Road Town, Tortola, VG 1110, British Virgin Islands